International Terms and Conditions
INTERNATIONAL TERMS AND CONDITIONS
Effective Date: May 02, 2024
1. GENERAL.
These International Terms and Conditions (these “Terms”) apply to international transactions between Swift Response, LLC (“we”, “us”, “our”, or the “Company”) and international users or customers outside of the United States (“U.S.”) only (“you” or “your”). These Terms are in addition to, incorporated into, and made a part of our Terms of Use . Except as expressly specified in these Terms, all other terms and conditions of the Terms of Use will remain in full force and effect. In the event of any conflict between the provisions of the Terms of Use and these Terms, these Terms will govern and control. All documents, materials, deliverable items, notices, and communications of any kind between you and us relating to the Terms of Use and these Terms will be made in the English language. Capitalized terms used but not defined in these Terms will have the meanings assigned to them by the Terms of Use.
PLEASE NOTE: ALL INTERNATIONAL SALES ARE FINAL, AND NON-REFUNDABLE. PRODUCTS SHIPPED OUTSIDE OF THE U.S. MAY NOT BE RETURNED OR EXCHANGED. NOT ALL PRODUCTS THAT ARE AVAILABLE IN THE U.S. ARE OFFERED INTERNATIONALLY AND WE RESERVE THE RIGHT TO RESTRICT OR PROHIBIT ANY PRODUCT SALES TO ANY COUNTRY OR TERRITORY AT ANY TIME IN OUR SOLE AND ABSOLUTE DISCRETION. WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY CUSTOMER SERVICE OR SUPPORT WE MAY PROVIDE AND ANY CUSTOMER SERVICE OR SUPPORT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER.
2. PURCHASES AND PAYMENT.
You must provide us with complete and accurate details when making purchases with us. We are not responsible or liable if you provide an incorrect delivery address at the time of purchase. Any additional expenses in correcting your order are your sole responsibility. All of our purchase prices are expressed in US Dollars. If you are paying for your order with an international credit card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees. We are not responsible for varying currency conversion rates charged by your bank or credit card issuer.
3. NO APPLICATION OF UNCC.
You and we expressly waive the application of the United Nations Convention on Contracts for the International Sale of Goods.
4. RETURNS AND REFUNDS.
All international sales are final, and non-refundable. Products shipped outside of the U.S. may not be returned or exchanged.
5. SHIPPING AND DELIVERY.
Products will be shipped to an address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions contained on the Site. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for products pass to you upon delivery of the products to the carrier. Delivery of products purchased from the Site to addresses outside the U.S. is limited. Some products also have restricted delivery within the U.S. Estimated delivery times are determined based on the method of shipping chosen when products are purchased and the destination of the products. Please note that shipping windows are estimates only and we do not warrant or guarantee any delivery dates or times. We will not be responsible or liable for changes to shipping or delivery dates or times.
Items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. With respect to each item for which Import Fees have been calculated, you authorize us to designate a carrier (“Designated Carrier”) to act as your direct or indirect representative/agent with the relevant customs and tax authorities in the destination country, to clear your merchandise/products, and process and remit your actual Import Fees for such item.
“Import Fees Deposit” represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of the U.S. By placing your order, you agree to allow us to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, on your behalf, to reimburse the Designated Carriers for the Import Fees that they have paid on your behalf to the appropriate authorities of the destination country.
You further agree that the Designated Carriers may disclose to us the amount of actual Import Fees levied on the item(s) you have purchased from us (“Actual Import Fees”). In the event that the Import Fees Deposit exceeds the Actual Import Fees, we will refund the difference to you.
In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.
6. LIMITATIONS.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees, the clearance of merchandise, and the process and remittal of the actual Import Fees for such items and must comply with all laws and regulations of the destination country.
7. EXPORT POLICY.
You acknowledge that (a) products licensed or sold on the Site, and (b) any software or technology purchased, downloaded, or used from the Site, are subject to the customs and export control laws and regulations of the U.S. and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received, and you agree to comply with all applicable laws. You agree, represent, and warrant that no materials will be accessed from, downloaded in, released in, carried to, transferred to, transshipped through, exported to, or re-exported (collectively “transferred”) to any territory (or national resident thereof), person, entity, or organization to which such materials could not be transferred directly from the U.S. or by a U.S. person without a license, including without limitation to any person on the U.S. Treasury Department’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Persons List or Entity.
8. ANTI-BRIBERY.
You represent, warrant and covenant that you and your shareholders, officers, directors, employees, agents, and anyone acting on your behalf (collectively, the “Representatives”) are in compliance and will continue to comply with all applicable anti-bribery and anti-corruption laws, including, without limitation, the US Foreign Corrupt Practices Act and the UK Bribery Act 2010, regardless of the applicability of U.S. jurisdiction over your activities. Without limiting the generality of the foregoing, you represent, warrant and covenant that neither you nor any of your Representatives: (a) have or will directly or indirectly offer, promise, pay, or authorize the payment of any money or anything of value, or take any action in furtherance of such a payment, to any person, to any foreign official, including, but not limited to, any political party or official thereof, any candidate for political office, any official of a public international organization, any person who works for an entity that is owned, in whole or in part, by any government entity, or to any relative of a foreign official, for the purpose of influencing any act or decision of a foreign official or inducing such foreign official to use his or her position with any government entity or other person or entity to influence any act or decision; and (b) is a foreign official or has a relative, personal, business, or other relationship or association with a foreign official who may have responsibility for or oversight of any of your business activities, other than any relationships or associations that have been disclosed in writing to us.
9. PROHIBITED PERSONS.
You represent, warrant and covenant that neither you nor any of your Representatives is a person, or a person who is directly or indirectly owned or controlled by any person (a) currently included on any list maintained by the U.S. Office of Foreign Assets Control (“OFAC”) or any other governmental authority imposing economic sanctions or trade embargoes, or (b) who is located, organized, or a resident in a country or territory that is, or whose government is, the target of sanctions imposed by OFAC or any other governmental authority. If the foregoing representation ceases to be true, then you will promptly notify us in writing.
10. PRIVACY.
Cross-border shipments are subject to opening and inspection by customs and/or postal authorities. Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and to comply with local laws.
11. CONTACT INFORMATION.
If you have any questions or need further information as to these Terms, please contact us via email at: order-support@swiftdrtv.com
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